At the 2016 Real Property Photography conference, Viv Nezar was recognized as the “Most Recognised in Customer Service”. In order to honour this incredible achievement, Viv is the second franchisee to be featured in this new space – which will highlight the individual workings of certain franchisees. We asked Viv some questions about his franchise and his average day.
What does an average day look like for you?
I wake up between 0430 -0500. After having my daily quiet time, I catch up on emails, FB, Instagram and the news (Australian, South African and International). I then get up, have breakfast, shower and go for my morning walk. I am at my desk between 0800-0830 (a bit later in winter!).
While at my desk, I send off the images and invoices from the previous day and follow up receipt of the same. I reply to all enquiries as they come in or as soon as possible.
Depending on my diary, a typical day normally goes one of three ways:
I do a shoot(s). After selecting and sending images, I clean my equipment and recharge batteries as required. Once this is done, I attend to emails and bookings. I prepare files for upcoming shoots and also deal with social media advertising.
I attend to emails and follow-ups. Once I have completed this, I visit agents in the field and follow-up field visits from the day before. It is then time to work on other administration tasks.
An administration day. On top of the daily admin, I also look at Xero accounts and watch various training videos (business, photographic equipment, different types of photography, etc.).
I call it a day at 1700-1730. I relax, help with the dinner preparation and then have dinner over a glass of wine. After watching TV, I head to bed between 2200 -2300.
What drives you to want to take your franchise further?
Essentially, the ability to provide for my wife and myself is my basic motivation. Because I enjoy working with people and creating great images, working on my franchise is honestly a pleasure for me. I am in a lucky position. It is my lifelong dream to do photography professionally in my retirement. Due to this, I attempt to make the most of every aspect of every job I am involved with. This drives me to work on my franchise on a continuous base.
How do you tackle daily challenges that may come up – such as conflicts with scheduling and children?
Good planning guarantees success is a maxim that has served me well for many years. Good inter-personal (especially customer) relationships and a problem-solving attitude are two things I consciously strive for. Putting yourself in the other person’s shoes often shows the best way to work out a compromise. Failing all that, a sense of humour helps.
How did you end up in real estate photography?
As mentioned, photography was always in my mind for this phase of my life. Initially, I prepared myself to become a wedding/portrait photographer. However, during the many months I spent researching the market, I realised that both the opportunities and the challenges in real estate photography were what I really wanted to become a part of.
Can you tell us about a moment when you felt the most accomplished in this profession?
I worked on images for a large national hotel group over a period of a few months. They were of a new wing for a local branch. When at last the final Images were handed over, I received the following testimonial from the customer:
“Viv delivered very high quality work and is an excellent photographer. The photos he took were captured at the perfect angles and you can see the professionalism and high quality in his work! He is very easy to deal with and very efficient. Would definitely use him again for any future projects we have.”
What was your most difficult situation to date and how did you overcome it?
The most difficult situation was a Virtual Staging job where the customer kept on changing what was required due to their expectations. The internal post-processing and franchisee support team was very helpful during the entire process and I provided the final additional two changes at my own cost. In the end, the customer was very happy with the final result. This lead to an excellent review being posted on my FB page, as well as a referral to another shoot and VS jobs for their friends – in short, money well spent!
If you could give yourself some advice before you started this job, what would it be?
Live your passion – anything less will not bring long-term commitment & success.